Exchange / Return Policy

Returns

Sunshine Daydream Exchange & Return Policy

Sunshine Daydream Chicago will be happy to accept returns or exchanges of any unopened CD, DVD or packaged non-wearable item or defective item within 14 days of purchase. We will not accept any return or exchange on any CD, DVD, or packaged non-wearable item that has been opened except in the case of a manufacturer's defect. Limited edition concert posters are not returnable.

We will exchange clothing that has NOT been worn, washed, or exposed to cigarette (or any other kind of) smoke. Size exchanges are allowed if item is available. A $5.95 re-ship fee must be enclosed.  If you are returning an item that has a manufacture defect, we will credit you up to $5.95 (standard mail, please include US Postal Service receipt for return shipping) for any return shipping that you pay. This is only for defective items. Shipping and Handling charges are non-refundable for all other exchanges or returns. Sunshine Daydream Chicago is not responsible for returned merchandise not received.

***All exchange/shipping costs are waived on exchanges or returns due to our error.***


When returning items:

1. All returned items must be in the original packaging.

2. Any items returned for reasons other than defects must be unused and in the original packaging. 

3. We will not give a credit or refund for used merchandise.

4.  If you have received a defective item from us, return the item and a copy of your invoice. 

5. We do not refund shipping charges on non-defective merchandise.

6. Returns are processed and credited within 7-10 days after receipt of returned goods.

7. Be sure to include a copy of your invoice or your order number and information

Ship all returns/exchanges to:

Sunshine Daydream - RETURNS
708 S. Rand Road
Lake Zurich, IL 60047


For orders that are damaged in shipping:

Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please send us an e-mail at: customerservice@sunshinedaydream.biz